Communication center specialist
Yerevan
Full-time
Deadline
31 Mar, 2025
Job Description:
The Easy Pay team is
looking for a skilled, literate, well-balanced professional to fill the vacancy
of a full-time Call Center operator (night shift, 17: 00-01: 00 or 18: 00-01:
00). We are looking for a specialist who will properly ensure our company
communicates well with customers and users.
Job responsibilities:
We need a specialist who:
- Problems received through response calls, website, social networks, e-mail,
- Sort, formulate, register, direct problems,
- Inform customers about the results of problem-solving,
- Process e-mails and will serve customers with problems received through this communication channel,
- Quickly solve customer problems within the framework of the company's competencies defined by the company's internal procedures,
- Attract new partners, customers,
- Provide proper service,
- Keep the company's reputation և rating high
- Show teamwork for problems encountered during the work process.
REQUIRED QUALIFICATIONS:
- Higher Education,
- At least one year of work experience in the relevant field,
- Computer knowledge,
- Knowledge of Armenian, Russian և English languages,
- Ability to communicate with customers
- Skilled, literate, balanced speech,
- Ability to orientate quickly,
- Stress resistance
- Teamwork.
To apply, please send your resume to career@easypay.am indicating the job title.
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