Job Description:

The Easy Pay team is looking for a skilled, literate, well-balanced professional to fill the vacancy of a full-time Call Center operator (night shift, 17: 00-01: 00 or 18: 00-01: 00). We are looking for a specialist who will properly ensure our company communicates well with customers and users.

Job responsibilities:
We need a specialist who:

• Problems received through response calls, website, social networks, e-mail,
  
• Sort, formulate, register, direct problems,
  
• Inform customers about the results of problem-solving,
  
• Process e-mails and will serve customers with problems received through this communication channel,
• Quickly solve customer problems within the framework of the company's competencies defined by the company's internal procedures,
• Attract new partners, customers,
  
• Provide proper service,
  
• Keep the company's reputation և rating high
  
• Show teamwork for problems encountered during the work process.
  

REQUIRED QUALIFICATIONS:

• Higher Education,
• At least one year of work experience in the relevant field,
• Computer knowledge,
  
• Knowledge of Armenian, Russian և English languages,
  
• Ability to communicate with customers
  
• Skilled, literate, balanced speech,
  
• Ability to orientate quickly,
  
• Stress resistance
  
• Teamwork.
  

Additional information

All interested and qualified candidates are encouraged to send their CVs to career@easypay.am email address indicating the position title “Communication center specialist” in the subject line. Only shortlisted candidates will be contacted.