This guide is intended to ensure the security, respectfulness, and effectiveness of communication between users and the EasyPay team.

During the correspondence, it is acceptable to:

• Ask questions related to services, transactions, technical issues, and/or any other matters concerning the Company
• Report any suspicious activity or behavior
• Raise issues without using offensive and/or disrespectful language
• Maintain communication with the Company’s specialists with a respectful attitude toward their time and work.

During the correspondence, it is unacceptable to:

• Use language that includes profanity, threats, insults, and/or display aggressive behavior toward our employees and/or the Company
• Provide deliberately false or manipulative information, particularly regarding payments or money transfers
• Mislead the system by providing false data and/or information
• Share personal data, passwords to electronic accounts, and/or information about other users
• Use remote communication for fraudulent financial purposes or in violation of existing laws and accepted standards of conduct
• Use remote communication to send spam, advertisements, political propaganda, and/or distribute irrelevant content.